If your student is having problems with their Google account, such as getting this error message: “accounts.google.com is blocked” or otherwise having problems accessing their Gmail (grades 6-12), please read below for possible causes and how to fix the issue.
Possible Cause 1: Google recently had a core service outage that has affected some user’s (students) Gmail accounts.
Possible Cause 2: Some students may have attempted to sign-out of their Google account while still signed in to the Chromebook itself. Typically, this is done when someone wants to sign-in to a different Google account on chrome browser but remains logged in to the Chromebook. We have security settings in place to prevent students from signing in to multiple Google accounts. If a student does manage to “sign-out” of their Google account on chrome browser while still signed in on the Chromebook, it can cause these errors. Students should NOT be attempting to sign-out of their google account within the chrome browser itself. If they want to sign out of the Chromebook, there is a “SIGNOUT” button located on the bottom (default location) of the taskbar.
If your student is having issues accessing their school Gmail account or getting a message saying “accounts.google.com is blocked,” please follow the directions below.
(NOTE: Grades 6-8 can only email Internally to the HPA domain, 9-12 can email externally, while K-5 do not have access to Gmail)
1. Log completely out of the Chromebook (completely log out, don’t just “lock” the account).
2. After logging out, and at the sign-in screen, where you see your student’s name click on the drop-down arrow beside your student’s name. Then select “remove account.” It will prompt you again, so a second time, select “remove account.”
Once it removes the account, it will take you to a sign-in screen. Please have your student log back in with their school account. Once they are logged in, open a browser tab and go to google.com
, you should see the ‘Gmail” link in the top right corner, click that, and they should be able to see their emails now.