If your student is having problems with their Google account, such as getting this error message: “accounts.google.com is blocked” or otherwise having problems accessing their Gmail (grades 6-12), please read below for possible causes and how to fix the issue.
If your student is having issues accessing their school Gmail account or getting a message saying “accounts.google.com is blocked,” please follow the directions below.
(NOTE: Grades 6-8 can only email Internally to the HPA domain, 9-12 can email externally, while K-5 do not have access to Gmail)
1. Log completely out of the Chromebook (completely log out, don’t just “lock” the account).
2. After logging out, and at the sign-in screen, where you see your student’s name click on the drop-down arrow beside your student’s name. Then select “remove account.” It will prompt you again, so a second time, select “remove account.”
Once it removes the account, it will take you to a sign-in screen. Please have your student log back in with their school account. Once they are logged in, open a browser tab and go to google.com
, you should see the ‘Gmail” link in the top right corner, click that, and they should be able to see their emails now.
READ BELOW to learn why this might have happened.
Possible Cause 1: Google recently had a core service outage that has affected some user’s (students) Gmail accounts.
Possible Cause 2: Some students may have attempted to sign-out of their Google account while still signed in to the Chromebook itself. Typically, this is done when someone wants to sign-in to a different Google account on chrome browser but remains logged in to the Chromebook. We have security settings in place to prevent students from signing in to multiple Google accounts. If a student does manage to “sign-out” of their Google account on chrome browser while still signed in on the Chromebook, it can cause these errors. Students should NOT be attempting to sign-out of their google account within the chrome browser itself. If they want to sign out of the Chromebook, there is a “SIGNOUT” button located on the bottom (default location) of the taskbar.